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How to Integrate Runscope with ServiceNow

By Heitor Tashiro Sergent on .

ServiceNow is a flexible online platform that helps customers transform their digital workflows. One of the ways it can be used is to help IT departments with their incident management process.

By using Runscope's Advanced Webhooks, you can integrate API monitoring notifications to automatically trigger a ServiceNow workflow, and create a new incident based on Runscope's webhooks information.

We have added a step-by-step tutorial to our docs showing […]

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Categories: howto, integrations, tutorial


Customizing Slack Notifications from Runscope using AWS Lambda

By Sam Aybar on .

Runscope gives you many options in terms of how you can be notified when your APIs are down. Whether you use email, Slack, PagerDuty, Microsoft Teams, or want to build your own solution using Webhook notifications, Runscope can ensure your team is notified quickly using your channel (or channels!)

We’ve had some customers ask about how they could customize their Slack notifications. We’ve tried to make these notifications as helpful as we can, but we recognize that every team has their own unique needs.

Using advanced webhook notifications, you can build your own customizable Slack alerts. whether you want to include a custom message, a link to another resource, or some other useful information from your team, a custom alert allows you to tailor Runscope to your team's needs.  To help you do this, we created a walkthrough video which you can find here […]

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Categories: tutorial, integrations, howto


How Trustpilot Leverages Runscope Webhooks and Custom Slack Notifications

By Heitor Tashiro Sergent on .

Trustpilot is a review platform where people can read, write, and share reviews for all kinds of businesses. They have also been Runscope users since 2015, and we have featured them in other blog posts, such as how they monitor over 600 microservices.

One of the most important parts of API monitoring is getting notified when something breaks. Trustpilot uses Slack as their main communication hub, and so they rely on notifications that are sent from Runscope to Slack in case something breaks.

The default Runscope-Slack integration was enough for the Trustpilot team for a while. They made sure to use the threshold feature to only receive notifications after a test failed 3 times in a row, and again when the test returns passing, to control the overall number of notifications they would get.

But as their architecture evolved, and their Runscope usage grew, the amount of notifications grew as well. Add those up with other 3rd-party services, and they really started to build up. And getting too many alerts can be just as bad as getting zero alerts. The team started suffering from notification fatigue […]

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Categories: apis, community, customers, debugging, integrations, monitoring


How To Send Runscope Webhook Notifications to Google Hangouts Chat with EventN

By Sam Aybar on .

I’ve written before about how you can use webhooks with Runscope to extend the functionality of Runscope. In case you missed that post, Runscope has a number of built-in integrations, but some users want custom notifications with apps that we may not currently support. Webhook notifications are POST requests that are made at the completion of a test, and include a payload with details about the test run. If you can listen for these notifications, you can write your own code to deliver Runscope notifications anywhere that has an API you can use.

One service we don’t yet have a built-in integration is Google Hangouts Chat, the GSuite tool that facilitates group communication. In this blog post, I am going to describe how you can integrate Runscope with Hangouts Chat so you can get your team notified about Runscope tests in this GSuite tool.

Here is a snippet of what the webhook […]

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Categories: tutorial, product, integrations


Integrating Runscope with CA API Management

By Heitor Tashiro Sergent on .

Since we were acquired by CA Technologies back in September 2017, we have been hard at work on adding new features and integrating with CA existing products.

Now we're really happy to announce that you can easily import your endpoints from CA API Management solution into Runscope, and start monitoring your APIs in a matter of minutes!

This new integration is available today for all customers on a paid plan. For Runscope customers that might be interested in our CA API Management solution, you can find more information here.

For CA API Management customers […]

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Categories: tutorial, product, integrations


Tutorial: Integrating Runscope with CA APM

Tutorial: Integrating Runscope with CA APM

By Heitor Tashiro Sergent on .

Note: We'll be at AWS Summit San Francisco on April 4th! We'll have our own little booth there, so if you can please come and find us (the event is free!) and we'd love to chat with you. :)

CA APM is an Application Performance Management solution that can help teams gain performance insights and diagnose issues across the full software lifecycle. It includes transaction tracing that supports modern APIs and apps, and it can help teams get to the root cause of bugs in APIs, transactions, code and database calls.

By connecting CA APM with Runscope API monitoring, you can get a complete picture of your application and find the root cause of why an API is slow or failing.

Watch the following video to learn how...

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Categories: tutorial, product, integrations


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